Refund policy

Return & Refund Policy

Returns
We want you to love your order. If you're not completely satisfied, you may request a return within 14 calendar days of receiving your order.

To be eligible for a return, items must be unworn, unused, and unwashed, in their original condition, with all tags attached and in their original packaging.

Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method, as we cannot be responsible for returns lost in transit.

How to Start a Return
Email us at support@leonarde.co with your order number and the item(s) you'd like to return. We'll reply with the return address and instructions.

Refunds
Once we receive and inspect your return, we'll email you to confirm it has been approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank, it may take a few additional days for the funds to appear.

Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, contact us at support@leonarde.co within 14 days of delivery with a photo, and we'll make it right at no cost to you.

Non-Returnable Items
For hygiene reasons, swimwear and intimate items can only be returned if unworn with the original protective liner and tags intact.